You can shop online as a guest, and register as an Elegant Beauty member with your email address to earn points and enjoy exclusive membership benefits. You can also register as a member at any time, completely free of charge.

No, you can also enjoy member discounts and member points when shopping at Elegant Beauty stores and ordering online.

Because most of Elegant Beauty's products are authorized to be sold by Hong Kong general agents, wholesale prices are generally more affordable. A small part of the goods sold are imported directly from the country of origin, and the price of the products in the country of origin is generally cheaper than those distributed to other countries or regions, reducing the profits of intermediary companies and ensuring genuine products.

Elegant Beauty has strict regulations on the quality of the products it sells, and only sells 100% genuine products. We guarantee the freshness of the goods. Due to the environment in which the goods are stored, we will check the goods again before they are packaged and sent out to ensure that the goods delivered to you are in the best condition. In addition, all products will be checked regularly every month. If we find a product with an expiration date of less than one year, we will mark it on the website. Therefore, all products without an expiration date will ensure that the expiration date is at least one year or more. And most products with expiration dates of less than one year or damaged packaging will be placed on the Offers - Special Products page for selection.

This is because some countries do not require expiration dates to be printed, such as American, German and Spanish brand products, as well as hair products. Because for some brands, the Hong Kong agent only prints the expiration date on the packaging after they arrive in Hong Kong, so if the Hong Kong agent does not print it, even if the goods are licensed in Hong Kong, there will be products without an expiration date. Most products can be stored for 3 years if unopened, and can be stored for one year after opening (depending on different products, this can also be checked on the packaging of most products).

After the Elegant Beauty order is successfully paid, the system will send an order confirmation email to your registered email address. If you receive an order confirmation email, it means that your order has been successfully paid. You can also log in as an Elegant Beauty member and check the transaction status in the order record in your personal account to learn whether the order has been paid successfully. If you check out as a guest, you cannot view it within the website. The emails sent may be dropped into spam and promotional emails. It is recommended to add enquiry@elegantbeauty.com.hk to your address book in order to receive email notifications from us in time.

Elegant Beauty will select suitable trial sizes for you to experience based on your past purchase history or the current purchase. However, the number of trial units is limited and supplies are available while supplies last without further notice.

After Elegant Beauty receives your order, we will inspect, package, and then ship it. Please wait patiently. Under normal circumstances, you will be notified by email that the item has been shipped within 1-2 working days from the order date. Products that need to be transferred or ordered will be shipped within 4-5 working days. The specific date needs to be determined based on actual conditions (including but not limited to inventory, transportation, logistics company arrangements, etc.). We will contact you via WhatsApp as soon as possible.

Elegant Beauty thanks you very much for taking the time to write a review for the product and share your experience. We hope that other customers can use your review as a reference for the product. If you can upload photos of related products at the same time, we will send you a 15% discount code for your next purchase to express our gratitude for your support.

Local Hong Kong will arrange SF Express or Hong Kong Post. Overseas customers can refer to " Delivery Services " for details.

If the customer urgently needs it, Elegant Beauty can arrange delivery on the same day, with freight collect.

There is a 7-day return guarantee for purchases at Elegant Beauty stores or online orders. Please refer to the " Return and Exchange Terms " for details.

Depends on individual products. We purchase most items on a regular basis, and out-of-stock issues are only temporary. If we encounter customers who have needs for individual products, we will try our best to cooperate. Generally, goods ordered individually by customers will take a long time, please WhatsApp 91450441 Or email enquiry@elegantbeauty.com.hk to inquire about the replenishment date of this product.